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Communications & E911
Center |
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Location
Washington Co. Courthouse
2nd floor, Room 202
PO Box 1007
120 Adams St.
Plymouth NC 27962
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Hours of Operation
Washington County
Communications Center serves as the Public Safety Answering Point for
all agencies in Washington County. Our Center provides dispatching
services for all County and Municipal Law Enforcement Agencies; Fire
Departments, Emergency Medical Services, and a variety of other public
safety agencies. The Communications Center is operated 24 hours a day,
365 days each year, by dedicated certified Telecommunicators prepared to
assist with emergency and non-emergency calls. |
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Mission
Washington County
Communications Center will act as a vital link between our public safety
agencies and the citizens of Washington County. We strive to ensure
that a trained professional will be ready at all times to take your
information and professionally dispatch the necessary emergency
responders for any given emergency, to protect the life and property of
our residents and visitors of Washington County. |
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Contacts
If you have any questions concerning
911 service, please call (252)
793-2422.
Staff Positions
- One Communications
Director
One Assistant Director
- Seven Full-time
Telecommunicators
- Two Part-time
Telecommunicators
Certifications
- Telecommunicator
Certification
- Division of
Criminal Information Certification
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Background/History:
Washington County developed the E911 System in 1994, centralized
on March 1, 1995, and updated the entire 911 system in 1999 to better
meet the emergency needs of its citizens. The Center provides
state-of-the-art technology and communications capabilities. Our Center
has Computer Aided Dispatch (CAD) and is enhanced 911 equipped whereas
the caller’s phone number and address is displayed automatically through
the Automatic Numbering Indicator and Automatic Location Indicator. We
have the Geographical Information System (GIS) mapping program
implemented. This allows the telecommunicator to inform the emergency
responders of the caller's location and any cross streets. The mapping
program is maintained and updated regularly. Our Center is equipped with
TTY equipment which enables communications with the deaf and hard of
hearing. We also have the Language Line implemented which enables
communications with a non English speaking person
911 Surcharge:
Currently, the 911 surcharge is $3.00 per month.
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